Privacy Policy for Sierra Marketing Partners, LLC dba Hardware Store Marketing Experts (HSME)

Last Updated: December 13, 2025

Welcome to Sierra Marketing Partners, LLC, doing business as Hardware Store Marketing Experts (HSME) (https://hsme.co). This Privacy Policy explains how we collect, use, and protect your information when you visit our website or engage with our marketing services.

Information We Collect

Personal Information

When you contact us through our website, we may collect your name, email address, phone number, and other contact details you provide.
If you subscribe to our newsletter or download a resource, we collect your email address to send you updates and marketing communications.

Usage Information

We may collect information such as your IP address, browser type, operating system, and pages you visit.
Cookies and analytics tools may be used to understand how visitors interact with our site and improve user experience.

How We Use Your Information

Providing Services

We use the information you provide to respond to inquiries, deliver our services, and support your digital marketing efforts.

Marketing Communications

If you subscribe to our services or join our mailing list, we may send you updates, resources, and offers related to HSME.
You can opt out of these communications at any time by clicking “unsubscribe” or contacting us directly.

Website Improvement

We use analytics data to improve website functionality, optimize content, and enhance your overall experience.

Sharing of Information

Third-Party Service Providers

We may share limited information with trusted partners who assist us in operating our website, delivering email, or processing payments.

Client Data Handling

When managing client campaigns, we may securely access or process customer data (e.g., contact lists or email addresses). This data remains the property of the client and is used only for the agreed-upon marketing purposes. We do not sell, trade, or share client data outside the scope of contracted services.

Legal Requirements

We may disclose your information as required by law, regulation, or legal process.

Business Transfers

In the event of a merger, acquisition, or sale, your information may be transferred to the acquiring company.

Cookies and Analytics

Cookies

Our site uses cookies to enhance browsing experience. You can modify your browser settings to disable cookies, but some site features may not function properly.

Analytics Tools

We use third-party tools such as Google Analytics and Meta Ads Manager to track performance, measure visitor behavior, and improve marketing effectiveness.

AI and Automation Tools

We may use AI or automation tools to assist in marketing, analysis, or communication processes. These tools are used to enhance efficiency and accuracy — not to make independent decisions about personal data.

Data Retention

We retain client and user data only as long as necessary to provide services, comply with legal obligations, or resolve disputes.
Client data related to active contracts may be stored for up to 12 months after the conclusion of services unless deletion is requested earlier.

Data Storage

All data is stored securely on U.S.-based servers or with trusted third-party providers that meet applicable data protection and compliance standards.

Data Security

We use commercially reasonable measures to protect personal information from unauthorized access, disclosure, or misuse. However, no online system is completely secure, and we cannot guarantee absolute protection.

Third-Party Links

Our website may include links to external websites or vendors. We are not responsible for their privacy practices. Please review their policies before sharing personal information.

Children’s Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal data from minors.

Your Rights

You may request to access, update, or delete your personal information by contacting us at [email protected].

Client Agreements and Subscriptions

Most of our marketing programs operate under annual service agreements that define deliverables, timelines, and billing schedules.
We securely collect and store client billing and contact information solely for the purpose of fulfilling contractual obligations and providing agreed-upon services.

For programs involving downloadable content or subscription-based access (such as the HSME Content Library):

Billing information is used for subscription processing and renews automatically each quarter.
You’ll receive notice 30 days prior to renewal.
Cancellations require at least 14 days’ notice before the next billing cycle.
No refunds are issued for downloadable or digital content once access is granted.

Refunds, Cancellations, and Results Disclaimer

All services provided by Sierra Marketing Partners, LLC dba Hardware Store Marketing Experts (HSME) are non-refundable.
Because our work involves time, expertise, and resources dedicated specifically to your business, we do not issue credits, returns, or refunds for services already rendered.

Cancellations for recurring or subscription-based programs must be received at least 14 days prior to the next billing cycle to avoid future charges. Access to downloadable or digital content is non-refundable once it has been delivered or made available.

While HSME is committed to delivering high-quality marketing strategies and measurable insights, we do not guarantee specific results such as sales increases, customer growth, or lead generation outcomes.
Results depend on factors outside our control, including local market conditions, competition, and client participation in marketing activities.